How does Apex Pro Work and How do I create my online account? 

Click on the Apex Pro page and then click on the link to apply. Please fill out your business information and apply. In the meantime we recommend you create your online profile with which email you want associated with your customer account for other employees to access. Within 24-48 business hours we will notify you if you were accepted, and then if you haven't created your account we will send you a link to sign up. Once you have created your account we will turn on your Apex Pro Pricing and you will see the same pricing as you get in store.

Can I purchase items not listed on your site?

If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Please contact us here for pricing and availability information. Please allow 2–3 days for pricing and availability quotes on these items.

Do you have a local distributor close to me that I can get it from?

At this time, we only have locations in North Central Texas. Our central distribution warehouse ships to all other 49 states, and DFW customers can place orders for in-store pickup of most items.

Do you ship internationally?

No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.

Where is APEX Supply Company located?

APEX Supply Company is based in Dallas, TX with a central distribution warehouse in west Dallas and 13 stores that offer personalized counter service and online order pickup. Those stores are in Dallas Fort Worth, North Texas, and Central Texas.

Where does my order ship from?

Most orders will ship directly from our central distribution warehouse in Dallas, TX.

Can I change my order once it's been placed?

Yes. Edits can be made online by following the link provided in your confirmation email, or by accessing your Order History in your account. Please note once an order has been processed, we may no longer be able to accommodate the edit you would like to make. If you are unable to achieve the update you'd like to make to your order, please contact us and we will be happy to assist you in creating any returns or new orders needed.

Can I place an order outside of your office hours?

Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone 8am–5pm Monday – Friday. We will expand these hours in the future.

What if I am Tax Exempt?

If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.

If you have already placed your order please write your order number on top of your tax exempt form and send it to us here, or email it to us at ecommerce@apexsupplyco.com. If you would like to add your Tax Exempt form to your profile before ordering, you can submit your form to us here.

Please note: you will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.